Shipping, Returns & Exchanges

At Bedouin, we love our products and want you to love them too! If something’s not quite right, we’re happy to help with a return or exchange so you can find the perfect fit.

SIZING AND FIT HELP
If you’re unsure about sizing or need help choosing the perfect fit, we highly encourage you to contact us at hello@shopbedouin.com or 541-549-3079 before ordering. We’re happy to send you the measurements for the item to help you make the best decision.

RETURN POLICY:

  • Returns for Refund or Store Credit:
    You can return both in-store and online purchases within 14 days of purchase for a refund or store credit.  Returns by mail must be postmarked within 14 days of the original shipping date.  Holiday Gifts bought in December can be exchanged through December 31st.
  • Return Requirements:
    The item must be in unused condition, with tags attached and a receipt or proof of purchase. We reserve the right to deny returns if these conditions aren’t met.
  • Final Sale Items:
    All Sale or discounted items are FINAL SALE and cannot be returned or exchanged.  Gift cards cannot be returned for refund.
  • Shipping Costs:
    Original shipping and return shipping costs are non-refundable, unless the return is due to our error.
  • Refund Timeline:
    Once we receive your return, please allow 7-10 days for processing. Refunds will be issued back to your original payment method or as store credit.

HOW TO RETURN OR EXCHANGE:

  1. Contact Us for Approval:
    Email hello@shopbedouin.com or call 541-549-3079 to request a return approval before mailing your item.
  2. Choose Your Return Method:
    • Request a Prepaid Return Label:
      Email us for a prepaid return label. The cost of the label will be deducted from your refund once the return is processed.
    • Use Your Own Shipping Method:
      Ship the item back with your own carrier. We recommend using a traceable shipping method.
  1. Return Address:
    Once approved, mail your return to:
    Bedouin, Attn: Returns
    143 E Hood Ave.
    Sisters, OR 97759

IMPORTANT SHIPPING INFORMATION:

  • Free ground shipping is available on domestic orders of $125 or more. Free shipping does not apply to paintings/wall art larger than 12x12.  Additional fees apply for expedited shipping.  All U.S. orders are shipped via UPS, FedEx or USPS within 1-3 business days of your order date.
  • Lost or Delayed Packages:  We’re not responsible for lost, stolen, or delayed packages once they’re with the carrier. Please contact the post office or carrier for assistance. We will do our best to help but in some instances, the process can take several days or weeks. If your package is marked as delivered but is missing, we are unable to issue a refund or replacement.

International Orders:

  • All international orders are FINAL SALE. We cannot be responsible for lost or missing international packages.  All duties, tariffs, and customs fees are the responsibility of the customer. Packages returned or rejected due to these fees will not be refunded for shipping costs.